About

Shipping & Returns

💜All shipment has 3-5 business processing days with USPS transit time.

We ship Monday-Friday via USPS first class for all domestic mail.

Free Shipping  on  US orders over $40    

       

         ALL INTERNATIONAL ORDERS

💜We ship USPS first class for all international orders.

💜International shipments range from 1-6 weeks depending on your location.

💜All international shipments are subject to import taxes, duties, and customs fees according to your country's regulation. These fees are solely customer's responsibilities. Please contact your local post office for more details  on these duty fees and taxes. Sweet Shine will be not be responsible and refund  for any refused orders.

       RETURNS

If the item is damaged or defective, please let us know within 5 days after item receipt date. Any damaged/defective report after 5 days of receipt will NOT be accepted.

💜Shipping Costs are non-refundable.

💜No returns are accepted for International orders unless reported damaged or defective.

Returns are accepted on domestic orders if requested within 15 days of the receipt.  Items need to be unopened and unused to be returnable.

💜We do NOT provide Prepaid Shipping Labels for returns. You are responsible for return shipping cost.

💜For any inquiries on returns, please contact us at hello@sweetshine.net with the subject 'Return' with your name and order number.

Product Care

As delicate as they are, these jewelries need love and care to maintain its beauty for a long time.

We recommend to remove before shower or water activities to minimize contact with moisture or chemicals.
When not in use, keep them dry and airtight in small plastic bags.
Polish them with a dry cloth from time to time to keep them shining.

Warning

This product can expose you to chemicals including lead and cadmium which are known to the State of California to cause cancer, birth defects or other reproductive harm. For more information go to https://www.p65warnings.ca.gov/

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from sweetshine.net (the “Site”).


Sweet Shine (“Sweet Shine,” “us,” our” or “we”) is committed to protecting your privacy.  Our (“Privacy Policy”), which applies to all users of our Website and Service, is designed to explain the information we collect and how we use it to provide our services and give users a better experience.

By accessing and using the Website and/or Service, you consent to our collection, storage, use and disclosure of your personal information and other information as described in this Privacy Policy. 

1. Types of Information We Collect

We collect both "Personal Information" and "Non-Personal Information" about our users. Personal Information is information that can be used to contact or identify you, such as your full name, email address, mailing address, phone number and payment method, as well as information that is linked to such information. Non-Personal Information is information that cannot be used to contact or identify you and is not linked to information that can be used to do so.  It includes passively collected information about your activities on the Service, such as usage data, to the extent that information is not linked to your Personal Information.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Website visitors can access and browse certain portions of the Website without disclosing Personal Information, although, like most website providers, we passively collect certain information from your devices, such as your IP address, browser information and/or unique device identifier (“UDID”).  Please note that you can choose not to provide us with certain information, but this will limit the features of the Service you can access and use. 

a. Voluntarily submitted information

We collect information that you provide to us during your use of the Website and/or Service, such as:

  • Personal Information that you enter when registering for the Service or ordering products, including your full name, email address and phone number.

  • Your communications with us through the Service.

  • Information you provide in your Account, to customer support or that you post on the Website.

b. Information collected via technology

  • We collect information from your use of the Website and Service, including without limitation, your hardware model, browser type, operating system, Internet Protocol (IP) and domain name.  If you are using a mobile device, Sweet Shine may also receive your UDID, or another unique identifier, and mobile operating system. We may correlate this information with other Personal Information we have about you. We may also use tools such as Cookies  and Pixels to gather information regarding the date and time you used the Service and the information for which you searched and accessed.  We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your device until you delete them) to provide you with a more personal and interactive experience. Persistent Cookies can be removed by following web browser help file directions.  

  • We use third party services, such as Google Analytics (including enhanced link attribution, enhanced ecommerce, support for display advertising and User-ID), Twitter Conversion Tracking, Facebook Pixel, and Bing Universal Event Tags, to track and analyze online behavior data of Users, and collect information about Users’ use of the Website, in an anonymized manner.  This includes collecting data such as the pages you visited on our Website and whether you made a purchase.  In addition, we undertake individual end user tracking and data sharing with third parties for advertising and marketing purposes.  The above services help inform, optimize, target and serve ads based your visits to our Website, and associate or “stitch” multiple sessions for which you access content on our Website across different devices and browsers.  We do this to better understand how you use the Website and Service, with a view to offering improvements for all Users, and to tailor our business and marketing activities accordingly.  If you would like to opt out of Google Analytics, please download and install the browser plugin at http://tools.google.com/dlpage/gaoptout?hl=en.  Users can also opt out of third party interest based advertising by visiting the Network Advertising Initiative’s deactivation website at www.networkadvertising.org/choices/.

2. How We Use Your Information

a. Personal Information

We may use your Personal Information for the following representative purposes:

  • Register and administer your Account

  • Complete your purchase transactions

  • Offer customer support

  • Send communications and administrative emails

  • Personalize and tailor the features, performance and support of the Website and Service

  • Send you promotional/marketing information, newsletters, offers or other information from us or on behalf of our sponsors or partners

  • Provide you with opportunities and functionality that we think would be of particular interest

  • Improve the quality of the Website and Service and perform internal operations, including fraud detection

  • Analyze, benchmark and conduct research on user data and interactions with the Service

b. Non-Personal Information

We may use Anonymous Information for the following representative purposes:

  • Improve the Website and Service and customize the user experience, such as by providing targeted useful features and promotions based on the type of services you seek

  • Aggregate the information collected via Cookies and similar technologies to use in statistical analysis to help us evaluate the effectiveness of our ads and analyze patterns and follow trends

3. How We Share and Disclose Information

We know how important it is to keep your information confidential. We will not rent, sell or share your Personal Information with third parties except as specifically approved by you at the time of disclosure or under the circumstances described in this Privacy Policy.

If you do not want us to use or disclose Personal Information collected about you in the ways identified in this Privacy Policy, you may choose not to (a) provide your Personal Information at any time, (b) create an Account and/or (c) order products on the Website.

In addition to using the information collected by us for the purposes described in Section 2 above, we may also share your information as described below. Please review our sharing policy closely, especially with respect to your Personal Information. By creating an Account, you agree to allow us to share the Personal Information you provide to us in the ways described below. Your ability to make changes to the information is shared is also described below. 

a. Service Providers 

We share Personal Information with vendors, consultants, payment processers and other third party service providers who perform services on behalf of and at the request of Sweet Shine, including without limitation, companies that provide email services and host the Website and Service. Sweet Shine has selected companies who maintain high standards with respect to privacy and agree to use the Personal Information only to perform specific services on behalf of Sweet Shine and in accordance with the terms and conditions of this Privacy Policy.

b. Compliance with Laws, Law Enforcement and Safety

We may disclose information we have collected about you if required to do so by law or if we, in our sole discretion, believe that disclosure is reasonable to comply with the law, requests or orders from law enforcement, or any legal process (whether or not such disclosure is required by applicable law), or to protect or defend Sweet Shine's, or a third party's, rights and/or property.

c. Aggregated Anonymous information

Aggregated Anonymous Information is the combination of your Non-Personal Information with the Non-Personal Information of other users (“Aggregated Anonymous Information”). Aggregated Anonymous Information does not allow you to be identified or contacted. We may share such Aggregated Anonymous Information with third parties, and, depending on the circumstances, we may or may not charge third parties for such information, or limit the third parties' use of the same.

d. Business transactions

We may share all or some of your Personal Information with any of our subsidiaries, joint venturers, or other companies under common control, in which case we will require them to honor this Privacy Policy.  Additionally, in the event we undergo a business transition such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information may be among the assets transferred. You acknowledge that such transfers may occur and are permitted by this Privacy Policy, and that any entity that acquires us, is merged with us or that acquires our assets may continue to process your Personal Information as set forth in this Privacy Policy.

4. Your Choices

By creating an Account, you consent to receive certain communications from us. You may modify or opt out of receiving messages sent for marketing purposes, or certain other communications, by adjusting your Account settings or following the unsubscribe instructions in such messages. Please note that despite any indicated marketing preferences, we may send you administrative emails regarding the Website or Service, including, for example, notices of updates to our Privacy Policy.

5. Updating Your Personal Information

You may revise your Personal Information by adjusting your Account settings or by contacting us directly at hello@sweetshine.net. However, please note that we may be required to maintain certain Personal Information, or to maintain certain Personal Information for a period of time, in which case we will comply with your deletion request only after we have fulfilled such requirements. When we delete any information, it will be deleted from our active database, but may remain in our archives. We may retain your information for fraud detection or similar purposes. Note that if we have already disclosed some of your Personal Information to third parties, we cannot access that Personal Information any longer and cannot compel the deletion or modification of any such information by the parties to whom we have made those disclosures.

6. Children

This Website is not directed to or intended for children under 13 years of age. We do not knowingly solicit, collect or maintain information from those we actually know are under 13, and no part of our Website is targeted to attract anyone under 13. We also do not send e-mail correspondence to anyone who advises that they are under the age of 13.  If we later obtain actual knowledge that a user is under 13 years of age, we will take steps to remove that user’s Personal Information from our systems and delete the Account.  If you are the parent or guardian of a child whom you believe has disclosed Personal Information to us, please contact us at hello@sweetshine.net so that we may delete and remove such information from our system.

7. Security and Data Retention

We are very concerned with safeguarding your information. We employ all reasonable administrative, physical and electronic measures designed to protect your information from unauthorized access. We will make any legally required disclosures of any breach of the security, confidentiality, or integrity of your unencrypted electronically stored "personal data" (as defined in applicable state statutes on security breach notification) to you via email, text or conspicuous posting on the Website in the most expedient time possible and without unreasonable delay, insofar as it is consistent with (i) the legitimate needs of law enforcement or (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system. Although guaranteed security does not exist either on or off the Internet, we make commercially reasonable efforts to make the collection and security of such information consistent with this Privacy Policy and all applicable laws and regulations. 

We will retain your Personal Information only for as long as necessary to fulfill the purpose(s) for which it was collected and to comply with applicable laws. Your consent to such purpose remains valid after termination of our relationship with you.

We encourage users to read and consider the privacy policies of these other websites before using them.

8. Changes to Our Privacy Policy

We reserve the right to change, modify, add or remove portions of this Privacy Policy at any time and without prior notice, and any changes will become effective immediately upon being posted unless we advise you otherwise. However, we will not use your Personal Information in a way that is adverse and materially different from the uses described in this Privacy Policy without giving you an opportunity to opt out.  Your continued use of the Service after this Privacy Policy has been amended shall be deemed to be your continued acceptance of the terms and conditions of the Privacy Policy, as amended. We encourage you to bookmark this webpage and review this Privacy Policy regularly.

9. California Privacy Rights

Under California’s “Shine the Light” law, California residents have the right to request in writing from businesses with whom they have an established business relationship: (i) a list of the categories of Personal Information, such as name, address, e-mail address, and the type of services provided to that individual, that a business has disclosed to third parties (including affiliates that are separate legal entities) during the immediately preceding calendar year for the third parties’ direct marketing purposes, and (ii) the names and addresses of all such third parties. To request the above information, California residents can email us at hello@sweetshine.net.


IF YOU ARE A USER ACCESSING THE WEBSITE OR SERVICE FROM THE EUROPEAN UNION, ASIA OR ANY OTHER REGION WITH LAWS OR REGULATIONS GOVERNING PERSONAL DATA COLLECTION, USE AND DISCLOSURE THAT DIFFER FROM UNITED STATES LAW, THIS PRIVACY POLICY, AND OUR TERMS OF USE, YOU ARE TRANSFERRING YOUR PERSONAL INFORMATION TO THE UNITED STATES AND YOU CONSENT TO THAT TRANSFER.  ADDITIONALLY, YOU UNDERSTAND THAT YOUR PERSONAL INFORMATION MAY BE TRANSFERRED TO AND PROCESSED IN COUNTRIES (INCLUDING THE UNITED STATES) WHERE LAWS REGARDING PROCESSING PERSONAL INFORMATION MAY BE LESS STRINGENT THAN THE PROCESSING OF PERSONAL INFORMATION IN YOUR COUNTRY.